How to Respond to an Offensive Comment at Work

Friday, February 10, 2017 - 11:04am
Harvard Business Review

Even if you think you would say something in the situation, you may find the reality is different. Research by Alexander Czopp, the director of the Center for Cross-Cultural Research at Western Washington University, and his colleagues show that there is a “discrepancy between what people predict they would do and what they actually do.” Here’s some advice for the next time a colleague says something offensive.