Airlines Say Most Storm-Stranded Travelers on Way Home

Continental’s response to the snowstorm frustrated Suzanne Paola, a professor at Western Washington University, who has been stranded in Newark since the carrier canceled her Dec. 28 flight. She and her husband spent hours on the phone and at the airport to get rebooked, only to be told Continental couldn’t fly them and their 13-year-old son back to Seattle until Jan. 3.

“That’s almost a whole week. How is it possible they had nothing for an entire week?” said Paola, 54. The family is trying to get back to Seattle before Jan. 1 to pick up a Korean exchange student who is arriving that day.