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Department of Personnel to teach management workshops on campus Oct. 21 to 23

Officials with the Washington State Department of Personnel will be on campus Oct. 20 to 22 to teach a handful of workshops. To register, contact Rachael Stich at (360) 664-1932 or

The workshops:

Change Management: Finding the “Up” in Upheaval

With today’s economic uncertainties and transition challenges, managing change is critical for everyone. In this action-oriented workshop, you will study the cycle of change in the workplace, typical responses to change and how to manage resistance. You will develop specific strategies for navigating change that you can take back to your work environment to support yourself and others.

Info: 8 a.m. to noon Oct. 20, Viking Union Room 462 A/B

Cost: $85

Managing the Change Effort

Most organizational change efforts fail, and 68 percent of companies have unanticipated problems in the change process. One of the primary reasons change efforts fail is that leaders do not consider change from an employee’s perspective. Leaders need to address concerns that people have when they are asked to change. In this workshop, we focus on how managers can produce an effective change process. We will learn about the typical reactions to change and discuss our experiences and concerns surrounding organizational change. We will identify how to help employees who are experiencing change and discuss the do’s and don’ts that managers need to understand.

Info: 12:30 to 2:30 p.m. Oct. 20, Viking Union Room 462 A/B

Cost: $75

Managing Transition for Managers

Do your employees or your co-workers dread coming to work every morning? Do they seem to complain about their job to co-workers? Do you? Both in life and at our jobs, it is sometimes difficult to maintain a positive attitude. This frequently requires us to re-examine our expectations regarding change and control, as well as our attitudinal logjams that keep us feeling stuck, which can lead to job burnout. In this workshop, we will focus on ways to improve attitudes in the workplace and in your daily life and also assist managers to find ways to enhance morale, empowerment and trust, key factors in maintaining a positive attitude.

Info: 8 to 10 a.m. Oct. 21, Viking Union Room 462 A/B

Cost: $75

Confronting the Tough Stuff: Communication Through Change

Just like change, communication is an ongoing process. As changes have impacted every state agency, human responses to new challenges present real fears, concerns and behaviors. This workshop will help managers respond to fallout from change and will provide effective techniques to manage formal and informal communication within their organizations. Learn practical tips to manage the rumor mill and ways to communicate -- even when you don’t have all the answers -- to help ensure that employees stay on track during and after times of transition.

Info: 10:30 a.m. to 12:30 p.m. Oct. 21, Viking Union Room 462 A/B

Cost: $75

Stabilizing Your New Team

As major change occurs in organizations, people often are left in an anxious and uncertain state. Redefined processes, reformed teams and new ways of communicating make it difficult for staff to stay focused on goals and objectives. In this workshop, managers will learn how to reduce anxiety and uncertainty, help staff transition from old to new and stabilize their new teams. Tools to diagnose problems and maintain performance during major change will be presented.

Info: 1:30 to 3:30 p.m. Oct. 21, Viking Union Room 462 A/B

Cost: $75

Rebuilding Trust and Confidence

After organizational change, employees sometimes are mistrustful, and managers might be unsure about what lies ahead for their team and organization. In this workshop, we will explore these typical responses to change and learn ways to inspire confidence in management and the organization. Participants will explore methods of establishing and nurturing trust within teams and learn practical ways to handle anxiety and conflict. Techniques to maintain self-composure and exhibit positive role modeling also will be covered.

Info: 8 to 10 a.m. Oct. 22, Viking Union Room 462 A/B

Cost: $75

Normalizing the New Workplace

Once a major change has happened in the workplace, managers find themselves asking, “Where do we go from here?” In this workshop, participants will learn how to define new team roles and responsibilities in ways that will ensure staff support, as well as effective methods to determine and implement a solid course of action. Significant time will be spent addressing how to align teams and empower staff so that participants can help themselves and others get back to doing what they do best.

Info: 10:30 a.m. to 12:30 p.m., Viking Union Room 462 A/B

Cost: $75

Engaging Talent in Tough Times

Let’s face it -- today’s workplace is more challenging than ever. Having to do more with less and deal with increasing demands on our time and energy and major organizational change make it difficult for even the most focused of staff to stay motivated. In this workshop, managers will learn what truly motivates today’s workforce and low- and no-cost methods to reward and recognize staff. Participants will explore the powerful role of informal leaders and how to harness their influence to motivate their peers.

Info: 1:30 to 3:30 p.m. Oct. 22, Viking Union Room 462 A/B

Cost: $75

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Friday, October 9, 2009 - 4:06pm